Refund Policy

1. Nature of Services

Strativue Digital provides creative design and advisory services. Most work is time-based and delivered progressively. Because our services involve custom work created to your specifications, refund eligibility is limited once production begins.

2. Deposits & Upfront Payments

If your project requires a deposit or upfront payment, it reserves time and scheduling capacity. Deposits are generally non-refundable once work has started. If work has not started and cancellation is confirmed in writing, we may refund the deposit minus any administrative or payment processing fees, where permitted.

3. Project Cancellations

If you cancel a project after work begins, you will be billed for time spent and any completed milestones up to the effective cancellation date. Refunds are not provided for completed work, delivered drafts, or partially completed milestones.

4. Ongoing / Retainer Engagements

For monthly or ongoing support, payments cover access to ongoing capacity for that period. Once the period begins, fees are non-refundable. If you choose to discontinue, your plan can be canceled for the next period by written notice according to your agreement or invoice terms.

5. Revisions vs. Refunds

We aim to resolve issues through revisions within the agreed scope and direction. If you believe deliverables do not meet the agreed scope, you must notify us in writing promptly. We will make reasonable efforts to correct issues that are clearly within scope.

6. Non-Refundable Items

• Fees for hours already worked, research completed, or drafts produced.
• Completed milestones, delivered exports, and handoff packages.
• Third-party costs (stock assets, fonts, plugins) purchased for your project.
• Rush fees or priority scheduling fees once scheduling begins.
• Work paused due to lack of client feedback, missing materials, or non-payment.

7. Exceptional Circumstances

In rare cases, we may offer partial refunds at our discretion where no meaningful work has been performed or where delivery is materially impossible due to our fault. Any such decision is case-specific and does not set precedent for future engagements.

8. Chargebacks

If you initiate a chargeback without contacting us first to attempt resolution, we reserve the right to pause all work, revoke access to deliverables until resolved, and provide documentation to the payment processor demonstrating work performed.

9. How to Request a Review

To request a refund review (where applicable), provide your project name, invoice reference, and a clear explanation of the issue. Include relevant screenshots or links that clarify the dispute.

Contact

If you have questions about this Refund Policy, contact us using the information below.